FAQ

Frequently Asked Questions and User Manuals

It is our shared vision that we, the employees of ASCOMNORTH Inc. together will provide our customers with “The Peak of Perfection” in quality equipment, installation, and service.

Toward that end, we will strive for excellence and professionalism, while treating each of our customers with the utmost in courtesy and respect.  We will place ‘Customer Satisfaction’ as our number one goal.  From the smallest to the largest, each customer’s satisfaction with our product and our service will be our measurement of success or failure.

So to that end we strive to provide assistance in all avenues and have compiled the below videos to assist our customers with DIY and Instruction videos when it comes to products we supply, and in some case ones we do not stock. Check out the below links for videos, and if you don't see anything that answers your inquiry, please reach us by contacting support@ascomnorth.com!

Video Library

Alcatel-Lucent 8018 Deployed on the OXO Connect System - Demo Guide & User Manual
Overview for the 8018 Premium DeskPhone used on the Alcatel-Lucent OXO Connect system. This station can be deployed as a cloud station, as it is shown in this video, or as a premises station on the OXO Connect system with identical functionality.

Alcatel-Lucent 8028s Deployed on the OXO Connect System - Demo and User Guide
Overview for the 8028s Premium DeskPhone used on the Alcatel-Lucent OXO Connect system. This station can be deployed as a cloud station, as it is shown in this video, or as a premises station on the OXO Connect system with identical functionality. 

Alcatel-Lucent 8068s Deployed on the OXO Connect System - Demo and User Guides
Overview for the 8068s Premium DeskPhone used on the Alcatel-Lucent OXO Connect system. This station can be deployed as a cloud station, as it is shown in this video, or as a premises station on the OXO Connect system with identical functionality.

Alcatel-Lucent One Touch Park and Pick-Up on OXO Connect 2.1 System
The One-Touch Park and Pick-Up enhancement improves the flexibility and simplifies the operation of the park feature by reducing the number of key presses required to place and retrieve calls from park while at the same time providing parked call indication at multiple extensions.  This enhancement is available with OXO Connect 2.1 from ICON Voice Networks and Alcatel-Lucent Enterprise.

Alcatel-Lucent 8000S Series Phone in Square Key Mode
Square Key Mode was developed for the Alcatel-Lucent OXO Connect system to provide key system square line operation for small systems.  In default mode , Alcatel-Lucent IP and digital phones provide state-based feature key display when an incoming call rings in, a phone user goes off hook and dials, or based on other commonly used operations. State-based display takes priority over the display of the programmed keys on the set.

Alcatel-Lucent 8028 / 8029 Premium Deskphone on OXE - Demo and User Guide
Overview for the 8028 and 8029 desk phones used on the Alcatel-Lucent OmniPCX Enterprise system.

Alcatel-Lucent 8068 Premium Deskphone on OXE - Demo and Demo and User Guide
Overview for the Alcatel-Lucent 8068 phone used on the Alcatel-Lucent OXE system.

Operator Features on the Alcatel-Lucent OXO Connect System - Demo and User Guide
This video demonstrates the most common features associated with an Alcatel-Lucent operator station.  This includes adding a station to the system, changing the system clock, accessing the general mailbox and recording automated attendant messages.