for sales, contact Gerry Castino
With VoIP connecting your offices, every employee can have an extension as if everyone was in the same office. All inbound calls will come into a centralized location to be distributed out to every remote office. But the routing will be seamless from the caller's perspective. And the advantages of VoIP extend beyond customer service.
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With the base functionality of Unified Communications, specifically FindMe / FollowMe, you can specify how you want to be contacted if on the road. If you are available, the call is routed to your current location.
With text-to-speech applications, you can have email read to you over the phone automatically. Verbally respond to emails and have that response emailed to customers as an audio attachment. Faxes can be redirected to any printer or fax local to your location. And all of this functionality can occur without an expensive, complicated new phone in your pocket.
All of this leads to improved customer service, leading to increased market share.>> more info
Awarded “Best of Show”
at TMC EXPO West 2011 for the
TOS 3000 System
The TOS 3000, a new all-in-one voice and data communications system, was selected because of its combination of essential SMB communication applications onto one small platform. A full-featured VOIP phone system is paired with a router/firewall, 802.11 wireless access point, and LAN DHCP server.
Judges rewarded the SIP-based phone system that provides call control with advanced features and an
embedded 6-port voice mail / automated attendant with multi-language prompts. Praise was given to the
TOS 3000’s expanded feature set that includes the capability to simultaneously ring desk phones and cell
phones, quick access to call control features such as call park, call forward, 3-party conference, transfer,
and paging, and user-based preferences such as distinctive ringing, personal phonebook, and call blocking
that are easily configured through a phone or browser.
Total Office Solution 3000
ICON Voice Networks designs, develops and distributes voice networking and integrated office solutions and products that serve the needs of small businesses and large enterprises alike. ICON Voice Networks products cater to the specific needs of a business by optimizing access and availability of personnel through highly reliable voice processing that incorporates the latest collaboration, video and mobility technology. ICON Voice Networks further integrates these communication systems with other office monitoring and notification systems to provide a single Office Automation Solution engineered from the core. In addition to development ICON Voice Networks also serves as a master distributor for multiple IP-PBX and Unified Communications product lines providing sales support, in service support and custom development.
TASKE Call Management Solutions
Real-time monitoring and call reporting for the small business without a call center.
TASKE Essential is TASKE Technology's employee performance management application. This browser-based monitoring and historical reporting product is designed for the general business environment. It provides the ability to monitor employee telephone usage in real-time as well as report on extensions, departments, and trunks.
>> more info
Unified Communications Delivers
Solid Rewards to the Small-to-Medium Enterprise
Bang for the Buck:
Did you know?
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A study by ComGroup, an independent communications consultant, found that an office worker saves upwards of 50% of their time on average using Unified Messaging to check all of their messages from their email inbox, as opposed to checking their phone, fax and email separately.
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ComGroup also found that remote and mobile employees experienced a 70% savings in time when checking messages on the road using Unified Communications technologies.
One-Stop Unified Communications
Iwatsu Enterprise TOL-IVM 8.0 simplifies office communication with enhanced mobility, integrated presence and unified messaging.
This one stop platform simplifies business communication: whether it's delivering messages to mobile workers or automatically redirecting calls with intelligent call filtering, Iwatsu Enterprise TOL 8.0 provides control and access anywhere, anytime.
>> more info